We receive, collect, and store any information you enter on our website or otherwise provide to us. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page. We also collect personally identifiable information (including names, email, password, communications), payment details (including credit card information), comments, suggestions, product reviews, recommendations, and personal profile.
When you make a transaction on our website, as part of the process, we collect personal information that you provide us, such as your name, physical address and email address. Your personal information will be used only for the specific reasons indicated above.
We collect such personal and non-personal information for the following purposes:
To provide and operate the Services;
To provide our users with ongoing customer and technical support;
To be able to contact our visitors and users with general and personalized notices related to the service and promotional messages;
To create aggregate statistical data and other aggregated or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
To comply with applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. . PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to solicit your opinions through surveys or questionnaires, to send updates about our company, or as necessary to contact you. to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may communicate with you by email, telephone, text messages and postal mail.
If you do not want us to process your data, please contact us at [your email] or send us an email to: [your physical postal address].
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.
If you wish to: access, correct, modify or delete any personal information we have about you, you are invited to contact us at [your email] or send us an email at: [your physical mailing address].
We receive, collect, and store any information you enter on our website or otherwise provide to us. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page. We also collect personally identifiable information (including names, email, password, communications), payment details (including credit card information), comments, suggestions, product reviews, recommendations, and personal profile.
When you make a transaction on our website, as part of the process, we collect personal information that you provide us, such as your name, physical address and email address. Your personal information will be used only for the specific reasons indicated above.
We collect such personal and non-personal information for the following purposes:
To provide and operate the Services;
To provide our users with ongoing customer and technical support;
To be able to contact our visitors and users with general and personalized notices related to the service and promotional messages;
To create aggregate statistical data and other aggregated or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
To comply with applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. . PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to solicit your opinions through surveys or questionnaires, to send updates about our company, or as necessary to contact you. to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may communicate with you by email, telephone, text messages and postal mail.
If you do not want us to process your data, please contact us at [your email] or send us an email to: [your physical postal address].
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.
If you wish to: access, correct, modify or delete any personal information we have about you, you are invited to contact us at [your email] or send us an email at: [your physical mailing address].
SEGURIDAD EN TRANSACCIONES
Las compras en línea en la actualidad se han vuelto indispensables, pero como en todo corremos el riesgo de algún fraude o clonación de tarjetas y varias cosas más,
A continuación, tocaremos unos puntos muy importantes en los cual te podemos asegurar que cualquier transacción, compra, pre-compra o subasta dentro de www.sellofireflylab.com es total y completamente seguro,
Recuerda que puedes consultar el Aviso de Privacidad de Sello Firefly LAB© en cualquier momento para tener una explicación detallada cada aspecto legal de tu información y métodos.
Comprar en Sello Firefly LAB© es completamente seguro y confiable.
¿Mi compra es 100% segura?
Tus datos al momento de efectuar tu pago se encontrarán completamente seguros. Asimismo, ten la certeza de que tu pedido llegará en tiempo y forma con alguna excepciones como lo son los apartados o pedidos fuera de stock. Cuidamos de los productos que puedan resultar frágiles y siempre llegarán bien a la puerta de tu casa, oficina o lugar al que lo solicites por lo cual en nuestras políticas de privacidad y de reembolso desglosamos adecuadamente cada duda que puedas tener con respecto a este tema.
Compra protegida contra fraudes.
En Sello firefly LAB© es muy importe para nosotros tener tu plena confianza, por eso podemos asegurarte al 100% que ninguna transacción, compra, pre-compra o subasta realizada en nuestra tienda en línea no es un fraude.
Por la misma razón somos 100% transparentes con nuestros clientes, tanto en las tasas de IVA, el costo de envío, el precio del producto y todo lo que pueda darle la completa confianza a nuestros clientes de que su compra es legítima, si aún tienes dudas no dudes en contactarnos directamente al correo Alejandrogiron@sellofireflylab.com o al teléfono +52 5619267919 con tus respectivos datos y dudas.
Compras con servicios externos.
Con servicios externos nos comprometemos a tratar en lo mayor de lo posible en resolver cualquier problema que tengas directamente con las plataformas externas, como en el caso de www.beatstars.com para comprar beats o cualquier sistema de pago que realices dentro y fuera de nuestra web que esté dado de alta por nosotros.
FORMAS DE PAGO
Tarjetas de Crédito & Débito por medio de Stripe
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Al seleccionar Pago con Tarjeta de Crédito o Débito, esta desplegará el tipo de tarjetas con las que puedes realizar tu compra y tienes la opción de guardar tus datos para próximas compras (Sello Firefly LAB© no tiene acceso en ningún momento a tus datos bancarios por lo que esta función es completamente segura contra clonación o duplicado de tu tarjeta)
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Nuestro sitio no guarda los datos de tu tarjeta, es decir; nadie tendrá jamás acceso a ellos, esto es gracias a nuestra certificación SSL para que tu transacción sea 100% segura.
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El pago es reflejado casi al instante si los datos coinciden y cuentas con el saldo suficiente para cubrir el total de tu compra
Mercado pago:
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Selecciona la opción de Mercado pago
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Inicia sesión
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Finaliza tu pago
paypal:
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Selecciona la opción de Paypal
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Inicia sesión
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Finaliza tu pago
Pagos con terceros:
Trabajamos de la mano de muchas empresas externas, si tienes duda de alguna transacción fuera de nuestra plataforma, no dudes en comunicarte con nosotros.
POLÍTICA DE REMBOLSO
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No aplica en productos compras con terceros.
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puedes cancelar cualquier servicio en cualquier momento y solo se devolverá un 60% del monto total .
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Se puede solicitar el rembolso en los 5 días hábiles después de realizar la compra con tu numero de orden y copia de la transacción.
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El rembolso será entregado entre 15 a 30 días hábiles y en algunos casos hasta 60 días, dependiendo el sistema de pago por el cual se efectuó la compra.
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La devolución del monto será rembolsado sin comisión ni I.V.A. aplicada por el sistema de pago.
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Si el servicio ya están en curso no hay forma de solicitar un rembolso
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Cada uno de nuestros servicios cuentan con términos y condiciones independientes, por favor visita: Para cualquier aclaración
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Si la cancelación es por Upgrade en cuestión de suscripciones o aumento en beneficio en servicios no podemos realizar el rembolso, pero podríamos usar eso a cuenta después de impuestos y usarlo a tu favor para el upgrade